Frequently Asked Questions

Does the builder’s warranty pay for lodging, meals, or moving costs if we have to leave during repairs?

Short answer: No: neither the builder nor the third‑party warranty company pays these costs.

The warranty booklet’s exclusions clearly state that the warranty does not cover “costs of shelter, transportation, food, moving, storage, or other incidental expenses related to relocation during repair, or any other costs due to loss of use, inconvenience, or annoyance.” In other words, if a repair forces you to empty a room, store furniture, stay in a hotel, or travel farther to and from work, those expenses fall entirely on the homeowner, even when the underlying defect is acknowledged and repaired by the builder.

How fast does the builder have to fix a covered issue we submitted?

Short answer: Not fast: there are no specific requirements.

The warranty booklet says, “If your builder/seller fails to remedy reported defects within a reasonable time, you may contact the warranty administrator.” In our case, we experienced multi‑week gaps between steps and needed written follow‑ups to get updates. In our experience, some minor items saw quick visits from the original contractors. Other cases, including more complex issues and even a few minor ones, remain pending or we have not heard back yet.

Our full chronology is on the Timeline page.

What are some past failures by CBH to resolve homeowners’ claims?

Over the years, we saw reports from homeowners that CBH (Corey Barton Homes) did not adequately or promptly address some claims under warranty or following construction defects. For example, in July 2019 the Better Business Bureau (BBB) revoked CBH’s accreditation, citing a failure to respond in a timely, good‑faith manner to one homeowner’s complaint. (KTVB) CBH later admitted they “dropped the ball” on that issue. (Idaho Business Review)

More recently, there appear to be multiple unresolved complaints filed with the BBB alleging that CBH ignored or pushed back on issues such as yard grading, flooding in backyards and crawlspaces, water intrusion, and failure to meet city‑required grading or drainage specifications. (Better Business Bureau) Some homeowners report responses that seem incomplete or delayed, leaving damage and defects unremedied for long periods. (Better Business Bureau)