Before move‑in, we discovered that the fiber line terminated in the garage and then looped the single in‑wall Ethernet drop back outside, leaving indoor‑rated cable exposed to the weather. CBH said this was the ISP’s problem, but the ISP tech showed that CBH’s mis‑routed drop left them no choice. The tech rerouted the cable properly, keeping all wiring indoors, at no extra cost. Issue resolved, although most homes in the neighborhood appear to share the same CBH wiring oversight.

After moving in, we inspected the HVAC fresh‑air system and discovered the intake only had a minimal filter. Because Boise’s wildfire season can bring heavy smoke, we asked CBH’s HVAC subsidiary to install a whole‑home filter to clean the incoming outdoor air. The crew did quality work at a fair price and the new filter has performed well. We still plan to add a higher‑grade pre‑filter directly after the fresh‑air intake, since unfiltered air can still get in under the current design.

CBH Homes addressed the persistent flickering issue by replacing several ceiling light bulbs. During the service visit, a technician suggested that “dirty energy” being pushed back through the grid might be contributing to the problem, a theory that adds a conspiratorial twist to the situation. It’s worth noting that the home’s lighting fixtures predominantly use low-cost LED bulbs, which are known to have shorter lifespans due to substandard components like low-quality capacitors, making them more susceptible to flickering and early failure. So, while the “dirty energy” explanation adds intrigue, the root cause likely lies in the economical lighting choices.

Brought back the same independent inspector who performed our pre‑closing inspection to do a one‑year follow‑up before the workmanship warranty expired. The inspection confirmed several items still unresolved and documented new issues to include in our next round of warranty claims.

We tried calling both CBH and the warranty company to let them know to hold off on the scheduled carpet inspection the next day, as the flooring issues seemed more involved than just the carpet. Neither picked up their phones or responded to our calls.

During the carpet inspection visit, we discussed that there were likely more significant issues with the subfloor that needed to be addressed before any carpet work could begin. The inspector advised us to call his office, who acknowledged the challenge and provided us with CBH’s main office contact info for further clarification. We called the CBH warranty office, left a message, but never received a response.

Sent an email to the warranty coordinator with a video (filmed April 27, 2025) highlighting ongoing flooring and window/door issues, and asked for confirmation that the link was accessible. Reiterated that all warranty claims will continue through this email thread and the builder’s portal. We let them know we are launching CBHReviews.com to publicly document our experience, clarifying it won’t change how we submit claims. We also reminded them that several “completed” window and door items remain unresolved and promised more photos/videos before the one‑year deadline.

Sent an email attaching a document outlining finish defects (drywall, paint, trim) and a video (https://youtu.be/cfJz3YfAIV8) showing additional squeaking and hollow/clicking LVP in the kitchen and dining room.

Sent an email attaching documentation of exterior and crawl‑space defects and noted that more images would follow later in the day to capture additional exterior issues.

Received the warranty team’s status list for all reported issues. We replied the same day, still waiting on the builder, to stress that the upstairs squeaks also create vibrations strong enough to rattle nearby furniture and décor, and asked that this detail be added to the existing carpentry  framing claim.

Received an email from Front Line Warranty Service requesting our availability on May 29 at 9:00 AM for the builder’s team to address eleven listed items (including flooring dips/squeaks, drywall pops/cracks, roof nails/flashing, a loose pony wall, and several door/window adjustments).

Front Line Warranty Service shared a builder update indicating flooring work would likely take two days, with an appliance move crew arriving around 8:00 AM and the flooring team around 9:00 AM. They asked if May 29 and May 30 worked for scheduling.

Front Line Warranty Service acknowledged our message and said they would notify the builder and follow up when there was an update.

Submitted a supplemental claim with the structural engineer’s letter attached. We requested a coverage determination and a written remediation and restoration plan with schedule/notice, along with site-access and progress documentation. The letter noted observations including missing bottom‑chord bracing at kitchen floor trusses, examples of floor deflection beyond common serviceability limits, localized subfloor delamination at fastener lines (associated squeaks/bounce), and an assembly at effective capacity contributing to noticeable floor flexibility.

Front Line Warranty Service relayed a builder update stating the floor assembly (24” O/C with 23/32” OSB, glued and nailed) meets 2018 IRC. They proposed a reassessment with the original framer and asked if Wednesday, July 16 around 3:00 PM worked.

Front Line Warranty Service acknowledged our confirmation and said they would inform the builder of our availability and the additional information we provided.

We recapped the 7/16 visit and asked Front Line Warranty Service to distribute the structural report to the builder and framer, confirm the earliest date for a fully prepared return visit (including the framer), and clarify the repair plan for the loose stairs pony wall.

We requested a status update, noting the claim originated in April and that the 7/16 visit was inconclusive. We asked what timeframe the builder considers reasonable to provide a repair strategy and to schedule a conclusive follow‑up meeting.

Front Line Warranty Service (cc: CBH Customer Care) advised that CBH Homes launched a new warranty portal and requested that all warranty submissions go through the CBH portal instead of contacting the 2‑10 team. They provided access instructions and a CBH contact for support.

We sent a third follow-up noting it had been nearly three weeks since our last update on August 22nd and over two months since the team’s visit on July 16th. We requested an update on outstanding warranty claims that have been in progress for five months.

We requested acknowledgment of the raised ridges between subfloor panels and other abnormalities that exceed the 2-10 HBW tolerance standard (1/4 inch ridge or depression within any 32-inch measurement). We noted that the builder’s teams have acknowledged these issues and they’re outlined in the structural engineering report. These conditions appear in nearly every room of the home. We requested this be acknowledged as part of the warranty scope of work before setting repair dates, and that we’d like our structural engineering team to review the proposed fixes before work begins.

We provided availability options for the reassessment visit.

The builder apologized for the delay and indicated they are still awaiting confirmation from the framer to see if a proposed date and time will work. They will provide confirmation once they hear back.

The builder confirmed a date for the framer to meet with us in late September.

The builder’s team and framer conducted a site visit to assess and mark areas that exceed measurement tolerances for repair. The team measured various locations throughout the home to determine which areas qualify for repair under warranty guidelines.

We sent a second follow-up noting it had been over three weeks without any update since the 9/30 visit. We requested an update on when the work will start to remediate the numerous issues throughout the house, and asked about updates for the other issues on the list outside of the flooring/framing issues.

We requested clarification on what the repair will include, noting that:

• The team that came last time said they would have to pull carpets to figure out the problems and didn’t know what the repair would look like yet
• We need to understand if this includes both the crawl space and all areas upstairs
• We need to plan for moving furniture from multiple rooms, emptying closets, and potential laminate flooring removal in the master bathroom
• The carpet team previously said they wouldn’t be able to just piece carpet back together due to the type and would need to replace large areas
• We need a cohesive plan to prepare appropriately

We also indicated we’d review our schedule and get back tomorrow on confirming dates, and would provide an updated list of outstanding items from the original documents sent by the warranty company.

We asked whether the area in the master bathroom would be a separate repair, noting it’s all laminate and will likely take more repair work due to pulling up floors, trim, and likely the toilet.

We indicated we’ll go through all the outstanding items and provide a final solid list. We noted there were many items that were completed or not covered, but there are for sure a bunch that were covered and never addressed. These items appear to have been lost in the transition from the warranty company’s portal to working directly with CBH. We indicated we might not be able to get to this until the weekend but will try to carve out time ASAP.

We also said we’ll get back tomorrow on confirming the repair dates.