Chronological record of events and interactions during one Idaho homeowner's CBH Homes experience.https://www.cbhreviews.comen-ushttps://www.cbhreviews.com/timeline/#2026-03-25-cbh-review-responsehttps://www.cbhreviews.com/timeline/#2026-03-25-cbh-review-responseCBH responded to the second structural engineering report. CBH agreed to add blocking and support under the kitchen area, which had already been approved for repair. CBH declined to address the systemic issues identified in the structural engineering report, stating the current subfloor thickness meets code requirements. The engineering report did not cite subfloor thickness as the issue. The report identified square-edge sheathing used instead of the required tongue-and-groove sheathing and an under-designed floor system that does not meet IRC code minimums. CBH's response did not reference these findings. This is the second time CBH has refuted findings from a licensed structural engineering report without providing supporting documentation or methodology. CBH asked which window we were referring to, stating their records showed the window item as completed. The window issue was first reported on April 14, 2025, and we informed CBH that the item was prematurely marked as completed on April 27, 2025, November 11, 2025, and February 26, 2026. CBH offered to patch a small area of carpet.Wed, 25 Mar 2026 09:23:00 GMThttps://www.cbhreviews.com/timeline/#2026-02-26-second-engineering-report-submitted-to-cbhhttps://www.cbhreviews.com/timeline/#2026-02-26-second-engineering-report-submitted-to-cbhWe submitted the second structural engineering report to CBH and requested that the recommended work be completed as specified in the report. We noted that the window and carpet issues first reported in our original April 14, 2025 claim and acknowledged during the April 18 inspection, April 22 carpet inspection, and all subsequent CBH site visits remain unresolved.Thu, 26 Feb 2026 09:39:00 GMThttps://www.cbhreviews.com/timeline/#2026-02-24-second-structural-engineering-reporthttps://www.cbhreviews.com/timeline/#2026-02-24-second-structural-engineering-reportOur structural engineer issued their report of findings from the January 29 site visit. Key conclusions: per IRC Table R503.2.1(1), the floor system is under-designed and does not meet code minimums. Square-edge sheathing was used instead of the required tongue-and-groove sheathing (or 1/4-inch underlayment), which is also not up to code. The leveling methods applied during the November 2025 repairs (filing sheathing, screwing panel edges, applying leveling compound) may temporarily improve floor flatness but do not provide a long-term solution. Upper-floor sheathing thickness was confirmed at 3/4 inch (23/32 inches). Blocking installed beneath the kitchen was improperly installed. The report recommends replacing the existing floor sheathing with a minimum 7/8-inch tongue-and-groove sheathing (glued), or achieving compliance through closer joist spacing. Blocking should be installed in accordance with floor joist manufacturer requirements.Tue, 24 Feb 2026 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2026-01-29-second-structural-engineering-site-visithttps://www.cbhreviews.com/timeline/#2026-01-29-second-structural-engineering-site-visitOur structural engineer conducted a second site visit to observe the attempted repairs to the residence. The engineer documented the following observations: in the primary bedroom, carpet was pulled back to expose square-edge sheathing that had been filed, screwed down at edges, and smoothed with leveling compound. In some locations, opposing edges of the same panel were fastened, resulting in upward bowing at the center. Wide cracks between sheathing panels were observed, and a key test indicated an approximate gap depth of 3/4 inch. Floor vibrations were present on both main and upper floors. Newly installed blocking beneath the kitchen was observed to be improperly installed.Thu, 29 Jan 2026 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2026-01-19-cbh-acknowledgment-pending-evaluationhttps://www.cbhreviews.com/timeline/#2026-01-19-cbh-acknowledgment-pending-evaluationCBH acknowledged our update and indicated they will wait to hear from us.Mon, 19 Jan 2026 09:20:00 GMThttps://www.cbhreviews.com/timeline/#2026-01-14-third-party-evaluation-notificationhttps://www.cbhreviews.com/timeline/#2026-01-14-third-party-evaluation-notificationWe notified CBH that we are arranging for an independent third party to evaluate all work completed to date in order to document the current state of the repairs. We expect this to be completed within the next few weeks and will reach out to schedule the repairs from the previous repair attempts and the remaining outstanding items afterward.Wed, 14 Jan 2026 09:58:00 GMThttps://www.cbhreviews.com/timeline/#2025-12-08-scheduling-postponed-to-januaryhttps://www.cbhreviews.com/timeline/#2025-12-08-scheduling-postponed-to-januaryWe informed CBH we will not be available for scheduling until after the new year. We plan to reach out in early January to coordinate a date that works for everyone.Mon, 08 Dec 2025 09:49:00 GMThttps://www.cbhreviews.com/timeline/#2025-12-04-cbh-repair-plan-and-schedulinghttps://www.cbhreviews.com/timeline/#2025-12-04-cbh-repair-plan-and-schedulingThe service coordinator outlined next steps: the CBH team and framer will return to correct the framer's recent work. Once all repairs are confirmed complete and there is no risk of puncturing the flooring, they will proceed with kitchen flooring replacement. Upstairs concerns can be reassessed during the same visit. They offered Thursday, December 11 at 9 AM. The November 14 site visit recap described full bottom-floor replacement requiring vacating the home. The December 4 email references kitchen flooring replacement only.Thu, 04 Dec 2025 11:13:00 GMThttps://www.cbhreviews.com/timeline/#2025-11-19-site-visit-recap-and-repair-plan-requesthttps://www.cbhreviews.com/timeline/#2025-11-19-site-visit-recap-and-repair-plan-requestWe followed up on the November 14 site visit, recapping the findings: nail gun used (not screws), nails penetrating LVP in multiple locations. Repair requires vacating bottom floor, ripping out the framer's work, and replacing flooring (estimated week or more). The framer's workmanship was also incorrect upstairs (CBH filled gaps/holes in subfloor sheathing during previous repairs). Despite recent repairs, upstairs ridges persist and new squeaks appeared. We requested the formal repair plan and schedule. We indicated the pony wall would be re-evaluated by an independent inspector. We requested upstairs be inspected again due to continued deficiencies.Wed, 19 Nov 2025 04:44:00 GMThttps://www.cbhreviews.com/timeline/#2025-11-14-site-visit-nail-gun-damage-assessmenthttps://www.cbhreviews.com/timeline/#2025-11-14-site-visit-nail-gun-damage-assessmentCBH team inspected damage from November 13 repair. Team confirmed the framer used a nail gun (not screws as previously stated), causing nails to penetrate the LVP in multiple locations. Repair plan requires vacating the bottom floor and moving furniture to garage or storage pod. Work involves ripping out the framer's recent work, completing repairs, and replacing flooring entirely (estimated week or more). Team noted the framer's workmanship was also incorrect upstairs, requiring CBH to fill large gaps and holes in subfloor sheathing during previous repairs. Despite recent efforts to secure upstairs flooring, ridges persist and new squeaks appeared.Fri, 14 Nov 2025 16:30:00 GMThttps://www.cbhreviews.com/timeline/#2025-11-14-emergency-site-visit-scheduledhttps://www.cbhreviews.com/timeline/#2025-11-14-emergency-site-visit-scheduledThe service coordinator scheduled same-day inspection at 4:30 PM to assess the flooring damage and remove extra garage material. CBH has no record of completing the carpet patch referenced. Window noted for additional review; pony wall deemed normal per framer (not warrantable).Fri, 14 Nov 2025 10:58:00 GMThttps://www.cbhreviews.com/timeline/#2025-11-14-new-floor-damage-discoveredhttps://www.cbhreviews.com/timeline/#2025-11-14-new-floor-damage-discoveredWe reported new damage after the November 13 repair: a raised area with multi-line crack in the LVP flooring, likely from a nail shot through from the crawl space. Walking on newly raised areas produced sounds suggesting cracked plank joints. New ridges appeared after the blocking work. We requested immediate inspection due to safety concerns and noted extra material in the garage needing removal.Fri, 14 Nov 2025 08:31:00 GMThttps://www.cbhreviews.com/timeline/#2025-11-13-repair-work-completedhttps://www.cbhreviews.com/timeline/#2025-11-13-repair-work-completedThe CBH team completed the scheduled repair work, fixing many of the floor squeaks and putting the carpet back into place. The work was performed under the crawl space to address the subfloor and framing issues.Thu, 13 Nov 2025 17:00:00 GMThttps://www.cbhreviews.com/timeline/#2025-11-12-lumber-deliveredhttps://www.cbhreviews.com/timeline/#2025-11-12-lumber-deliveredLumber and materials were delivered in the morning for the repair work scheduled for the following day.Wed, 12 Nov 2025 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2025-11-11-scope-confirmation-and-additional-itemshttps://www.cbhreviews.com/timeline/#2025-11-11-scope-confirmation-and-additional-itemsThe service coordinator confirmed that if we leave space in the driveway for the lumber material that will be fine. They confirmed that the master bedroom, master closet, and loft/bonus room will need to be completely clear for the team. They also confirmed the team will look at the window and pony wall during their visit.Tue, 11 Nov 2025 13:53:00 GMThttps://www.cbhreviews.com/timeline/#2025-11-11-lumber-delivery-and-furniture-moving-questionshttps://www.cbhreviews.com/timeline/#2025-11-11-lumber-delivery-and-furniture-moving-questionsWe asked for clarification on lumber delivery location (driveway or garage) and confirmed furniture moving requirements for master bedroom, master closet, and bonus room. We also requested the team review the tight downstairs window and loose pony wall during their visit.Tue, 11 Nov 2025 11:53:00 GMThttps://www.cbhreviews.com/timeline/#2025-11-11-management-approval-for-repairhttps://www.cbhreviews.com/timeline/#2025-11-11-management-approval-for-repairThe service coordinator got management approval for the repair despite the post-closing flooring upgrade. Flooring installers unavailable for November 13, so that portion will be scheduled separately. Lumber delivery scheduled for November 12.Tue, 11 Nov 2025 11:36:00 GMThttps://www.cbhreviews.com/timeline/#2025-10-31-warranty-coverage-clarification-requesthttps://www.cbhreviews.com/timeline/#2025-10-31-warranty-coverage-clarification-requestWe questioned the warranty denial, noting the issue is the subfloor (not the replaced flooring), which is being repaired in other areas. We requested specific warranty language explaining why the master bathroom subfloor cannot be fixed.Fri, 31 Oct 2025 08:41:00 GMThttps://www.cbhreviews.com/timeline/#2025-10-31-builder-denies-master-bathroom-coveragehttps://www.cbhreviews.com/timeline/#2025-10-31-builder-denies-master-bathroom-coverageCBH stated the master bathroom floor was upgraded after closing and is not covered under warranty (must be original builder-installed products). The service coordinator confirmed November 13 appointment with carpet retuck on November 14.Fri, 31 Oct 2025 08:37:00 GMThttps://www.cbhreviews.com/timeline/#2025-10-28-availability-confirmation-and-master-bathroom-questionhttps://www.cbhreviews.com/timeline/#2025-10-28-availability-confirmation-and-master-bathroom-questionWe confirmed availability for November 13 and 14. We asked about the master bathroom repair scope and committed to providing a complete list of remaining warranty items by the following week.Tue, 28 Oct 2025 20:01:00 GMThttps://www.cbhreviews.com/timeline/#2025-10-27-master-bathroom-and-outstanding-itemshttps://www.cbhreviews.com/timeline/#2025-10-27-master-bathroom-and-outstanding-itemsWe asked whether the area in the master bathroom would be a separate repair, noting it's all laminate and will likely take more repair work due to pulling up floors, trim, and likely the toilet. We indicated we'll go through all the outstanding items and provide a final solid list. We noted there were many items that were completed or not covered, but there are for sure a bunch that were covered and never addressed. These items appear to have been lost in the transition from the warranty company's portal to working directly with CBH. We indicated we might not be able to get to this until the weekend but will try to carve out time ASAP. We also said we'll get back tomorrow on confirming the repair dates.Mon, 27 Oct 2025 16:25:00 GMThttps://www.cbhreviews.com/timeline/#2025-10-27-scope-clarification-responsehttps://www.cbhreviews.com/timeline/#2025-10-27-scope-clarification-responseThe builder clarified the repair scope: - Will include pulling carpet in the master bedroom, master closet, loft, and bedroom #2 - There is one area in the hallway downstairs that exceeds the measurement tolerance and qualifies for repair - The framer will address that hallway area as well as install the necessary bracing needed in the crawlspace around the kitchen island The builder asked for a clear list of any items still pending and would be happy to look into them. They noted that the list we provided appears to be the original list but many items are showing as complete or closed on their end. This discrepancy appears to be due to items being lost in the transition from the warranty company's portal to working directly with CBH.Mon, 27 Oct 2025 16:16:00 GMThttps://www.cbhreviews.com/timeline/#2025-10-27-scope-clarification-requesthttps://www.cbhreviews.com/timeline/#2025-10-27-scope-clarification-requestWe requested clarification on what the repair will include, noting that: - The team that came last time said they would have to pull carpets to figure out the problems and didn't know what the repair would look like yet - We need to understand if this includes both the crawl space and all areas upstairs - We need to plan for moving furniture from multiple rooms, emptying closets, and potential laminate flooring removal in the master bathroom - The carpet team previously said they wouldn't be able to just piece carpet back together due to the type and would need to replace large areas - We need a cohesive plan to prepare appropriately We also indicated we'd review our schedule and get back tomorrow on confirming dates, and would provide an updated list of outstanding items from the original documents sent by the warranty company.Mon, 27 Oct 2025 14:17:00 GMThttps://www.cbhreviews.com/timeline/#2025-10-27-repair-schedule-proposalhttps://www.cbhreviews.com/timeline/#2025-10-27-repair-schedule-proposalThe builder responded with proposed repair schedule options for November. The repair should take about 1 day, with the carpet contractor needing to return the following morning to retuck the carpet. Several date options were provided. The builder also asked for clarification about what additional items we're referring to, noting that the flooring/framing/carpet issues are the only items they see pending. This appears to be a result of outstanding items being lost in the transition from the warranty company's portal to working directly with CBH.Mon, 27 Oct 2025 14:01:00 GMThttps://www.cbhreviews.com/timeline/#2025-10-24-second-follow-up-after-9-30-visithttps://www.cbhreviews.com/timeline/#2025-10-24-second-follow-up-after-9-30-visitWe sent a second follow-up noting it had been over three weeks without any update since the 9/30 visit. We requested an update on when the work will start to remediate the numerous issues throughout the house, and asked about updates for the other issues on the list outside of the flooring/framing issues.Fri, 24 Oct 2025 09:37:00 GMThttps://www.cbhreviews.com/timeline/#2025-10-15-follow-up-after-9-30-visithttps://www.cbhreviews.com/timeline/#2025-10-15-follow-up-after-9-30-visitWe sent a follow-up noting it had been over two weeks since the 9/30 visit and requested an update on the next steps.Wed, 15 Oct 2025 19:49:00 GMThttps://www.cbhreviews.com/timeline/#2025-09-30-site-visit-with-framer-and-teamhttps://www.cbhreviews.com/timeline/#2025-09-30-site-visit-with-framer-and-teamThe builder's team and framer conducted a site visit to assess and mark areas that exceed measurement tolerances for repair. The team measured various locations throughout the home to determine which areas qualify for repair under warranty guidelines.Tue, 30 Sep 2025 12:00:00 GMThttps://www.cbhreviews.com/timeline/#2025-09-23-homeowner-confirms-visithttps://www.cbhreviews.com/timeline/#2025-09-23-homeowner-confirms-visitWe confirmed the scheduled appointment works for us.Tue, 23 Sep 2025 09:11:00 GMThttps://www.cbhreviews.com/timeline/#2025-09-23-visit-confirmed-for-9-30https://www.cbhreviews.com/timeline/#2025-09-23-visit-confirmed-for-9-30The builder confirmed a date for the framer to meet with us in late September.Tue, 23 Sep 2025 08:49:00 GMThttps://www.cbhreviews.com/timeline/#2025-09-21-postponement-and-reschedule-requesthttps://www.cbhreviews.com/timeline/#2025-09-21-postponement-and-reschedule-requestWe requested to postpone the Tuesday visit since we still don't have a confirmed time and already have other priorities scheduled. We requested to schedule something for the following week, asking for confirmed times so we can lock one in.Sun, 21 Sep 2025 20:29:00 GMThttps://www.cbhreviews.com/timeline/#2025-09-19-awaiting-framer-confirmationhttps://www.cbhreviews.com/timeline/#2025-09-19-awaiting-framer-confirmationThe builder apologized for the delay and indicated they are still awaiting confirmation from the framer to see if a proposed date and time will work. They will provide confirmation once they hear back.Fri, 19 Sep 2025 12:19:00 GMThttps://www.cbhreviews.com/timeline/#2025-09-19-scheduling-follow-uphttps://www.cbhreviews.com/timeline/#2025-09-19-scheduling-follow-upWe followed up after 2 days without hearing back about scheduling, requesting confirmation of availability for the proposed days.Fri, 19 Sep 2025 09:06:00 GMThttps://www.cbhreviews.com/timeline/#2025-09-17-availability-providedhttps://www.cbhreviews.com/timeline/#2025-09-17-availability-providedWe provided availability options for the reassessment visit.Wed, 17 Sep 2025 08:46:00 GMThttps://www.cbhreviews.com/timeline/#2025-09-17-team-reassessment-with-framer-confirmedhttps://www.cbhreviews.com/timeline/#2025-09-17-team-reassessment-with-framer-confirmedThe builder confirmed they will send their team back with the framer to measure and mark areas that meet the guidelines for repair. They stated the team will go through the scope of work and details of the repair at that time to ensure understanding of what will be addressed.Wed, 17 Sep 2025 08:30:00 GMThttps://www.cbhreviews.com/timeline/#2025-09-16-floor-leveling-acknowledgment-requesthttps://www.cbhreviews.com/timeline/#2025-09-16-floor-leveling-acknowledgment-requestWe requested acknowledgment of the raised ridges between subfloor panels and other abnormalities that exceed the 2-10 HBW tolerance standard (1/4 inch ridge or depression within any 32-inch measurement). We noted that the builder's teams have acknowledged these issues and they're outlined in the structural engineering report. These conditions appear in nearly every room of the home. We requested this be acknowledged as part of the warranty scope of work before setting repair dates, and that we'd like our structural engineering team to review the proposed fixes before work begins.Tue, 16 Sep 2025 11:11:00 GMThttps://www.cbhreviews.com/timeline/#2025-09-16-builder-response-to-engineering-reporthttps://www.cbhreviews.com/timeline/#2025-09-16-builder-response-to-engineering-reportThe builder provided their response to the engineering report findings. The builder agreed to: - Install missing bottom-chord bracing for any joist spans exceeding manufacturer specifications - Repair repeatable floor squeaks as necessary The builder stated that: - Floor truss engineering is designed and performing within specification (no repair needed for deflection) - Floor squeaks don't typically indicate structural integrity loss and a totally squeakless floor cannot be guaranteed - The 24" OC joists with 23/32" OSB system is code compliant (no repair needed)Tue, 16 Sep 2025 09:13:00 GMThttps://www.cbhreviews.com/timeline/#2025-09-11-third-follow-uphttps://www.cbhreviews.com/timeline/#2025-09-11-third-follow-upWe sent a third follow-up noting it had been nearly three weeks since our last update on August 22nd and over two months since the team's visit on July 16th. We requested an update on outstanding warranty claims that have been in progress for five months.Thu, 11 Sep 2025 09:15:00 GMThttps://www.cbhreviews.com/timeline/#2025-08-22-cbh-acknowledgment-and-review-in-progresshttps://www.cbhreviews.com/timeline/#2025-08-22-cbh-acknowledgment-and-review-in-progressCBH Homes acknowledged receipt of the claim materials and stated they are reviewing the prior visit findings and the engineering report. They indicated they would follow up with next steps as soon as possible.Fri, 22 Aug 2025 13:23:00 GMThttps://www.cbhreviews.com/timeline/#2025-08-12-transition-to-cbh-warranty-portalhttps://www.cbhreviews.com/timeline/#2025-08-12-transition-to-cbh-warranty-portal2-10 HBW (cc: CBH Customer Care) advised that CBH Homes launched a new warranty portal and requested that all warranty submissions go through the CBH portal instead of contacting the 2‑10 team. They provided access instructions and a CBH contact for support.Tue, 12 Aug 2025 12:31:00 GMThttps://www.cbhreviews.com/timeline/#2025-08-11-second-follow-uphttps://www.cbhreviews.com/timeline/#2025-08-11-second-follow-upWe sent a second follow‑up, noting it had been nearly four weeks since the visit and two weeks since the prior follow‑up without an update. We requested confirmation of the builder’s proposed strategy, a conclusive meeting, and a schedule for flooring and other items.Mon, 11 Aug 2025 10:54:00 GMThttps://www.cbhreviews.com/timeline/#2025-07-28-status-follow-uphttps://www.cbhreviews.com/timeline/#2025-07-28-status-follow-upWe requested a status update, noting the claim originated in April and that the 7/16 visit was inconclusive. We asked what timeframe the builder considers reasonable to provide a repair strategy and to schedule a conclusive follow‑up meeting.Mon, 28 Jul 2025 08:49:00 GMThttps://www.cbhreviews.com/timeline/#2025-07-18-scheduling-clarification-from-warrantyhttps://www.cbhreviews.com/timeline/#2025-07-18-scheduling-clarification-from-warranty2-10 HBW acknowledged our recap and clarified that they do not schedule or facilitate the builder’s scheduling. They stated they ask that repairs be addressed within a “reasonable amount of time,” with timing determined by the builder.Fri, 18 Jul 2025 08:34:00 GMThttps://www.cbhreviews.com/timeline/#2025-07-17-site-visit-recap-and-next-steps-requesthttps://www.cbhreviews.com/timeline/#2025-07-17-site-visit-recap-and-next-steps-requestWe recapped the 7/16 visit and asked 2-10 HBW to distribute the structural report to the builder and framer, confirm the earliest date for a fully prepared return visit (including the framer), and clarify the repair plan for the loose stairs pony wall.Thu, 17 Jul 2025 08:44:00 GMThttps://www.cbhreviews.com/timeline/#2025-07-16-builder-site-visit-level-checkshttps://www.cbhreviews.com/timeline/#2025-07-16-builder-site-visit-level-checksThe builder’s team conducted an on‑site visit around 3:00 PM. As later documented in our 7/17 recap, several areas appeared outside the builder’s leveling standards; the framer was not present, and the crew did not have the engineering letter during the visit. The team performed spot level checks.Wed, 16 Jul 2025 15:00:00 GMThttps://www.cbhreviews.com/timeline/#2025-07-03-warranty-acknowledgmenthttps://www.cbhreviews.com/timeline/#2025-07-03-warranty-acknowledgment2-10 HBW acknowledged our confirmation and said they would inform the builder of our availability and the additional information we provided.Thu, 03 Jul 2025 07:44:00 GMThttps://www.cbhreviews.com/timeline/#2025-07-02-reassessment-confirmation-and-clarificationhttps://www.cbhreviews.com/timeline/#2025-07-02-reassessment-confirmation-and-clarificationWe confirmed the July 16 at 3:00 PM reassessment time. We also clarified that baseline IRC compliance was not in dispute and asked how the builder planned to bring the specific items (bracing, deflection, localized delamination, floor rigidity) into full code/manufacturer compliance.Wed, 02 Jul 2025 13:10:00 GMThttps://www.cbhreviews.com/timeline/#2025-07-02-builder-reassessment-proposedhttps://www.cbhreviews.com/timeline/#2025-07-02-builder-reassessment-proposed2-10 HBW relayed a builder update stating the floor assembly (24" O/C with 23/32" OSB, glued and nailed) meets 2018 IRC. They proposed a reassessment with the original framer and asked if Wednesday, July 16 around 3:00 PM worked.Wed, 02 Jul 2025 10:55:00 GMThttps://www.cbhreviews.com/timeline/#2025-06-11-warranty-acknowledgmenthttps://www.cbhreviews.com/timeline/#2025-06-11-warranty-acknowledgment2-10 HBW acknowledged receipt of our supplemental claim and said they would notify the builder and follow up.Wed, 11 Jun 2025 11:07:00 GMThttps://www.cbhreviews.com/timeline/#2025-06-10-supplemental-claim-engineering-reporthttps://www.cbhreviews.com/timeline/#2025-06-10-supplemental-claim-engineering-reportSubmitted a supplemental claim with the structural engineer’s letter attached. We requested a coverage determination and a written remediation and restoration plan with schedule/notice, along with site-access and progress documentation. The letter noted observations including missing bottom‑chord bracing at kitchen floor trusses, examples of floor deflection beyond common serviceability limits, localized subfloor delamination at fastener lines (associated squeaks/bounce), and an assembly at effective capacity contributing to noticeable floor flexibility.Tue, 10 Jun 2025 12:31:00 GMThttps://www.cbhreviews.com/timeline/#2025-06-04-structural-report-receivedhttps://www.cbhreviews.com/timeline/#2025-06-04-structural-report-receivedWe confirmed receipt of the structural engineering report and noted we would review it with the engineer into the following week before releasing it to the builder.Wed, 04 Jun 2025 10:17:00 GMThttps://www.cbhreviews.com/timeline/#2025-05-31-fresh-air-intake-completedhttps://www.cbhreviews.com/timeline/#2025-05-31-fresh-air-intake-completed2-10 HBW updated the warranty claim to reflect the fresh air intake disconnection as completed. CBH noted our temporary fix was adequate. We subsequently replaced the temporary repair with a permanent solution. Other items on the claim remained open.Sat, 31 May 2025 12:17:00 GMThttps://www.cbhreviews.com/timeline/#2025-05-23-warranty-acknowledgmenthttps://www.cbhreviews.com/timeline/#2025-05-23-warranty-acknowledgment2-10 HBW acknowledged our message and said they would notify the builder and follow up when there was an update.Fri, 23 May 2025 10:35:00 GMThttps://www.cbhreviews.com/timeline/#2025-05-23-availability-update-and-scope-requesthttps://www.cbhreviews.com/timeline/#2025-05-23-availability-update-and-scope-requestWe confirmed we were not available on May 29–30, reiterated we were awaiting the structural engineering report, and again requested comprehensive scope and timeline details before confirming new dates.Fri, 23 May 2025 09:45:00 GMThttps://www.cbhreviews.com/timeline/#2025-05-22-builder-update-flooring-durationhttps://www.cbhreviews.com/timeline/#2025-05-22-builder-update-flooring-duration2-10 HBW shared a builder update indicating flooring work would likely take two days, with an appliance move crew arriving around 8:00 AM and the flooring team around 9:00 AM. They asked if May 29 and May 30 worked for scheduling.Thu, 22 May 2025 10:51:00 GMThttps://www.cbhreviews.com/timeline/#2025-05-21-availability-and-plan-requesthttps://www.cbhreviews.com/timeline/#2025-05-21-availability-and-plan-requestWe thanked the warranty team and, before confirming dates, requested a detailed plan, estimated timelines, and any access or prep requirements (including whether we would need to vacate areas). We noted we were awaiting a structural engineering report expected by Friday, May 23.Wed, 21 May 2025 12:18:00 GMThttps://www.cbhreviews.com/timeline/#2025-05-21-warranty-schedule-request-emailhttps://www.cbhreviews.com/timeline/#2025-05-21-warranty-schedule-request-emailReceived an email from 2-10 HBW requesting our availability on May 29 at 9:00 AM for the builder’s team to address eleven listed items (including flooring dips/squeaks, drywall pops/cracks, roof nails/flashing, a loose pony wall, and several door/window adjustments).Wed, 21 May 2025 08:53:00 GMThttps://www.cbhreviews.com/timeline/#2025-05-09-warranty-update-email-sodhttps://www.cbhreviews.com/timeline/#2025-05-09-warranty-update-email-sodReceived an email from the warranty team stating the builder had approved replacement of part of the rear sod as a “one-time courtesy” and scheduled the work for next week. We had not submitted a sod-related request. We replied to clarify that no sod replacement was needed.Fri, 09 May 2025 09:50:00 GMThttps://www.cbhreviews.com/timeline/#2025-05-05-warranty-update-emailhttps://www.cbhreviews.com/timeline/#2025-05-05-warranty-update-emailReceived the warranty team’s status list for all reported issues. We replied the same day, still waiting on the builder, to stress that the upstairs squeaks also create vibrations strong enough to rattle nearby furniture and décor, and asked that this detail be added to the existing carpentry  framing claim.Mon, 05 May 2025 09:07:00 GMThttps://www.cbhreviews.com/timeline/#2025-05-01-warranty-acknowledgment-and-file-format-clarificationhttps://www.cbhreviews.com/timeline/#2025-05-01-warranty-acknowledgment-and-file-format-clarificationReceived a brief acknowledgment from the warranty coordinator saying they would forward our report to the builder. We replied, after several unanswered calls, asking what files they couldn’t open and reminding her we had only sent PDFs and a YouTube link they previously approved, while requesting confirmation that all materials were received.Thu, 01 May 2025 11:24:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-30-warranty-submission-emailhttps://www.cbhreviews.com/timeline/#2025-04-30-warranty-submission-emailSent an email attaching documentation of exterior and crawl‑space defects and noted that more images would follow later in the day to capture additional exterior issues.Wed, 30 Apr 2025 09:57:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-30-warranty-submission-response-emailhttps://www.cbhreviews.com/timeline/#2025-04-30-warranty-submission-response-emailReceived an email from the warranty coordinator stating they couldn’t open the files we sent and asking for JPEGs or PDFs instead, despite the fact that we had already attached PDFs and only included a YouTube link for video evidence. This contradicted our earlier phone call, where they confirmed YouTube links were acceptable and said it was easier to keep everything in the original email thread because the warranty portal is limited.Wed, 30 Apr 2025 09:39:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-29-warranty-submission-emailhttps://www.cbhreviews.com/timeline/#2025-04-29-warranty-submission-emailSent an email attaching a document outlining finish defects (drywall, paint, trim) and a video (https://youtu.be/cfJz3YfAIV8) showing additional squeaking and hollow/clicking LVP in the kitchen and dining room.Tue, 29 Apr 2025 10:10:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-28-warranty-submission-emailhttps://www.cbhreviews.com/timeline/#2025-04-28-warranty-submission-emailSent a follow‑up email attaching two PDFs: additional photos documenting floor‑level issues and a warranty claim for the disconnected fresh‑air intake, which we temporarily fixed due to immediate health concerns.Mon, 28 Apr 2025 20:10:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-27-warranty-submission-emailhttps://www.cbhreviews.com/timeline/#2025-04-27-warranty-submission-emailSent an email to the warranty coordinator with a video (filmed April 27, 2025) highlighting ongoing flooring and window/door issues, and asked for confirmation that the link was accessible. Reiterated that all warranty claims will continue through this email thread and the builder’s portal. We let them know we are launching CBHReviews.com to publicly document our experience, clarifying it won’t change how we submit claims. We also reminded them that several “completed” window and door items remain unresolved and promised more photos/videos before the one‑year deadline.Sun, 27 Apr 2025 11:44:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-26-cbhreviews-launchhttps://www.cbhreviews.com/timeline/#2025-04-26-cbhreviews-launchLaunch of CBH ReviewsSat, 26 Apr 2025 20:00:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-22-cbh-callhttps://www.cbhreviews.com/timeline/#2025-04-22-cbh-callDuring the carpet inspection visit, we discussed that there were likely more significant issues with the subfloor that needed to be addressed before any carpet work could begin. The inspector advised us to call his office, who acknowledged the challenge and provided us with CBH's main office contact info for further clarification. We called the CBH warranty office, left a message, but never received a response.Tue, 22 Apr 2025 10:00:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-22-warranty-carpet-inspectionhttps://www.cbhreviews.com/timeline/#2025-04-22-warranty-carpet-inspectionDespite our attempts to reach out the day before, the CBH carpet inspector still arrived as scheduled. He identified multiple defects and acknowledged issues with the initial carpet installation. To properly address the poor workmanship, he explained that nearly all of the upstairs carpet would need to be replaced, as the linear design makes it impossible to match replacement sections with the existing pattern.Tue, 22 Apr 2025 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-21-warranty-callhttps://www.cbhreviews.com/timeline/#2025-04-21-warranty-callWe tried calling both CBH and the warranty company to let them know to hold off on the scheduled carpet inspection the next day, as the flooring issues seemed more involved than just the carpet. Neither picked up their phones or responded to our calls.Mon, 21 Apr 2025 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-18-warranty-claims-initial-inspectionhttps://www.cbhreviews.com/timeline/#2025-04-18-warranty-claims-initial-inspectionCBH conducted their first on‑site inspection and agreed that several upstairs and downstairs floor areas showed unacceptable defects. They suggested the subfloor may not have been sanded properly and said specialists would be scheduled to investigate further. Other issues acknowledged: squeaking floors, tight windows, loose pony walls on the stairs, and warped or gapped doors. The crew was friendly but offered patch cement work in the garage only; most items were deferred pending additional appointments.Fri, 18 Apr 2025 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-17-home-inspection-one-yearhttps://www.cbhreviews.com/timeline/#2025-04-17-home-inspection-one-yearBrought back the same independent inspector who performed our pre‑closing inspection to do a one‑year follow‑up before the workmanship warranty expired. The inspection confirmed several items still unresolved and documented new issues to include in our next round of warranty claims.Thu, 17 Apr 2025 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2025-04-14-warranty-claims-one-year-kickoffhttps://www.cbhreviews.com/timeline/#2025-04-14-warranty-claims-one-year-kickoffFiled the formal one‑year workmanship warranty claim, listing many items that needed attention after living in the home for twelve months. This is the initial submission; any additional issues uncovered during follow‑up inspections, investigations, or third‑party evaluations will be added to this claim. The initial list included: - Carpet defects: ridges, seams - Upstairs floors squeak, flex - Drywall nail pops - Fresh‑air intake disconnected - Windows difficult to open - First‑floor subfloor dips - Molding gaps, misaligned - Ceiling‑corner nail pops - Garage slab cracks - Excess caulk on trim - Tack‑strip nails exposed - Ceiling‑wall cracks formingMon, 14 Apr 2025 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2024-08-09-warranty-claim-electrical-completedhttps://www.cbhreviews.com/timeline/#2024-08-09-warranty-claim-electrical-completedCBH addressed the flickering issue by replacing several ceiling light bulbs. During the service visit, a technician stated that “dirty energy” pushed back through the grid may be contributing to the flickering. Claim marked completed by 2-10 HBW.Fri, 09 Aug 2024 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2024-07-18-warranty-claim-electricalhttps://www.cbhreviews.com/timeline/#2024-07-18-warranty-claim-electricalSince moving in, we’ve experienced ongoing flickering of ceiling lights throughout both floors. The issue has persisted for months without resolution. On July 18, 2024, we submitted a warranty claim to CBH Homes requesting an inspection and fix.Thu, 18 Jul 2024 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2024-05-29-whole-home-air-filterhttps://www.cbhreviews.com/timeline/#2024-05-29-whole-home-air-filterAfter moving in, we inspected the HVAC fresh‑air system and discovered the intake only had a minimal filter. Because Boise’s wildfire season can bring heavy smoke, we asked CBH’s HVAC subsidiary to install a whole‑home filter to clean the incoming outdoor air. The crew did quality work at a fair price and the new filter has performed well. We still plan to add a higher‑grade pre‑filter directly after the fresh‑air intake, since unfiltered air can still get in under the current design.Wed, 29 May 2024 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2024-05-02-moved-inhttps://www.cbhreviews.com/timeline/#2024-05-02-moved-inMoved InThu, 02 May 2024 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2024-05-01-finalized-home-purchasehttps://www.cbhreviews.com/timeline/#2024-05-01-finalized-home-purchaseFinalized Home PurchaseWed, 01 May 2024 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2024-04-24-new-home-orientationhttps://www.cbhreviews.com/timeline/#2024-04-24-new-home-orientationCBH conducted the new-home orientation. Staff recorded items from our inspection checklist. Several items noted during the orientation remained unresolved when we reinspected the home in 2025.Wed, 24 Apr 2024 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2024-04-21-internet-install-issueshttps://www.cbhreviews.com/timeline/#2024-04-21-internet-install-issuesBefore move‑in, we discovered that the fiber line terminated in the garage and then looped the single in‑wall Ethernet drop back outside, leaving indoor‑rated cable exposed to the weather. CBH said this was the ISP’s problem, but the ISP tech showed that CBH’s mis‑routed drop left them no choice. The tech rerouted the cable properly, keeping all wiring indoors, at no extra cost. Issue resolved, although most homes in the neighborhood appear to share the same CBH wiring oversight.Sun, 21 Apr 2024 05:00:00 GMThttps://www.cbhreviews.com/timeline/#2024-04-05-fixes-requestedhttps://www.cbhreviews.com/timeline/#2024-04-05-fixes-requestedFixes RequestedFri, 05 Apr 2024 09:30:00 GMThttps://www.cbhreviews.com/timeline/#2024-04-04-home-inspectionhttps://www.cbhreviews.com/timeline/#2024-04-04-home-inspectionHome InspectionThu, 04 Apr 2024 09:30:00 GMThttps://www.cbhreviews.com/timeline/#2024-04-02-contingent-removedhttps://www.cbhreviews.com/timeline/#2024-04-02-contingent-removedContingency RemovedTue, 02 Apr 2024 09:00:00 GMThttps://www.cbhreviews.com/timeline/#2024-03-08-contingent-offer-acceptedhttps://www.cbhreviews.com/timeline/#2024-03-08-contingent-offer-acceptedContingent Offer AcceptedFri, 08 Mar 2024 20:00:00 GMThttps://www.cbhreviews.com/timeline/#2024-03-05-offer-submittedhttps://www.cbhreviews.com/timeline/#2024-03-05-offer-submittedOffer SubmittedTue, 05 Mar 2024 06:00:00 GMT