We are homeowners, not construction professionals. This page documents what we observed during this incident.
The Issue
During a scheduled floor repair, a sub-contractor used a nail gun instead of screws. Nails penetrated through the LVP flooring surface, creating raised areas with cracks radiating from them.
| Observation | Location | Details |
|---|---|---|
| Nails penetrating through LVP | Multiple areas on main floor | Some nails visible above floor surface |
| Raised ridges in flooring | Main floor living areas | Visible deformation in flooring |
| Cracking at flooring joints | Throughout affected areas | Jagged edges at crack sites |
Timeline
- April 14, 2025: Filed original warranty claim documenting floor issues. See Uneven Flooring and Additional Flooring Issues.
- Late October 2025: Repair date scheduled for November 13, 2025.
- November 13, 2025: Framing sub-contractor performed work in crawl space. We asked CBH workers if it was safe for our family to be in the home. They stated the work would be done with screws.
- November 14, 2025 (morning): Discovered raised areas in LVP with cracks and nails protruding through surface.
- November 14, 2025: Reported issue to CBH.
- November 14, 2025 (4:30 PM): CBH conducted site visit.
- November 19, 2025: Sent detailed follow-up to CBH recapping the November 14 site visit findings. CBH had acknowledged the sub-contractor used a nail gun instead of screws, the work was performed incorrectly upstairs as well, and ridges and squeaks had migrated to new areas. Requested the upstairs be re-inspected.
- December 4, 2025: CBH proposed the framer return to correct the crawlspace work, then replace the kitchen flooring, and reassess upstairs during the same visit. Offered December 11 at 9 AM.
- December 8, 2025: We informed CBH we were not available for scheduling until after the new year.
- January 14, 2026: We informed CBH we were arranging a third-party evaluation of all work completed to date.
- February 26, 2026: Submitted second structural engineering report to CBH. Flooring issues from the original April 14, 2025, claim and from the November 13, 2025, repair failure remain unresolved.
CBH Response
During the November 14 site visit, CBH acknowledged:
- The sub-contractor used a nail gun instead of screws, resulting in nails penetrating the LVP.
- The sub-contractor did not perform the work correctly and it would need to be redone.
- The repair plan requires vacating the bottom floor and replacing the entire downstairs flooring.
- The sub-contractor’s work upstairs was also incorrect, requiring large gaps and holes in the subfloor sheathing to be filled during the previous repair attempts.
On December 4, 2025, CBH proposed a corrective plan: the framer would return to fix the crawlspace work, then the kitchen flooring would be replaced, and upstairs areas would be reassessed. As of February 26, 2026, no corrective work has been performed.
Evidence
