We are homeowners, not construction professionals. This page documents what we observed during this incident.
The Issue
During a scheduled floor repair, a sub-contractor used a nail gun instead of screws. Nails penetrated through the LVP flooring surface, creating raised areas with cracks radiating from them.
| Observation | Location | Details |
|---|---|---|
| Nails penetrating through LVP | Multiple areas on main floor | Some nails visible above floor surface |
| Raised ridges in flooring | Main floor living areas | Visible deformation in flooring |
| Cracking at flooring joints | Throughout affected areas | Jagged edges at crack sites |
Timeline
- April 14, 2025: Filed original warranty claim documenting floor issues. See Uneven Flooring and Additional Flooring Issues.
- Late October 2025: Repair date scheduled for November 13, 2025.
- November 13, 2025: Framing sub-contractor performed work in crawl space. We asked CBH workers if it was safe for our family to be in the home. They stated the work would be done with screws.
- November 14, 2025 (morning): Discovered raised areas in LVP with cracks and nails protruding through surface.
- November 14, 2025: Reported issue to CBH.
- November 14, 2025 (4:30 PM): CBH conducted site visit.
CBH Response
During the November 14 site visit, CBH acknowledged:
- The sub-contractor used a nail gun instead of screws, resulting in nails penetrating the LVP.
- The sub-contractor did not perform the work correctly and it would need to be redone.
- The repair plan requires vacating the bottom floor and replacing the entire downstairs flooring.
Evidence
